Some Reflections on the 2017 Victim Satisfaction Survey Results

Prof Chris Marshall

Diana Unwin Chair in Restorative Justice; Victoria University of Wellington

The Ministry of Justice in New Zealand recently released its latest “Restorative Justice Victim Satisfaction Survey” research report. The data was gathered in 2016 from telephone interviews with 329 victims or their representatives from 24 restorative justice providers around the country. Along with reoffending rates (which the Ministry also tracks), victim satisfaction is one of the two most common measures used internationally for gauging the “success” of restorative justice. Whereas the impact on recidivism tends to be variable across studies, victim satisfaction levels are consistently high. This is certainly evident in the MoJ survey. 

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